Yogesh Singh
Senior Business Analyst || CRM || SAAS || US- Region
- Role
- Senior Business Analyst at Hike Education
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Yogesh Singh
As a Senior Business Analyst at Hike Education, I lead CRM initiatives, focusing on…
Experience
Senior Business Analyst
Oct 2023 — Present · Gurugram, IN
Led and managed the CRM Team, overseeing their day-to-day activities and ensuring alignment with business objectives.• Devised and implemented solutions using CRM to meet specific business requirements, optimizing workflow and enhancing productivity.• Identified and integrated CRM with existing software and tools ecosystem, ensuring seamless connectivity and data flow.• Executed implementation plans, ensuring projects/tasks/accounts went live within stipulated timeframes.• Acted as a primary point of contact for company stakeholders, providing regular updates and addressing any integration concerns.• Liaised with vendors for API and dialler integration, providing feedback and conducting post-implementation reviews for continuous improvement.• Managed data flows, mapping, segmentation, entry, reporting, maintenance, and cleaning processes.• Developed and trained team members, providing them with a solid understanding of CRM systems and processes.
Education
Amrit Pubic School
12th
Amrit Pubic School
High School
Lovely Professional University
Master of Business Administration - MBA, Finance and Marketing
2020 — 2022
Lovely Professional University
Bachelor of Technology - BTech, Computer Science Engineering
2017 — 2020
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