Yogesh Tomar
Senior Associate - Customer Experience at Air India
- Role
- Senior Associate - Email Service Delivery at Air India Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yogesh Tomar
As a dedicated Reservation Agent with Qatar Airways, I bring a passion for delivering exceptional customer service and ensuring seamless travel experiences for our valued passengers. With a strong understanding of airline booking systems, I am skilled in handling reservations, providing flight information, and assisting with travel inquiries, all while maintaining a high level of professionalism and attention to detail.My role involves managing booking requests, resolving customer issues efficiently, and offering personalized travel solutions that align with our passengers\' needs. I take pride in representing Qatar Airways’ commitment to excellence, ensuring that each interaction contributes to an unforgettable journey.Whether assisting travelers with their itinerary, guiding them through our premium services, or ensuring their travel plans are executed smoothly, I am committed to ensuring a world-class experience at every step of their journey.
Experience
Senior Associate - Email Service Delivery
Feb 2026 — Present · Gurugram, IN
Respond to customer emails with accurate information, providing solutions to their inquiries, and helping as required. Identify and resolve customer issues, ensuring a high level of customer satisfaction and minimizing escalations.Maintain a comprehensive understanding of the company\'s aviation services, policies, and procedures to provide accurate and relevant information to customers.
Education
Indira Gandhi National Open University (IGNOU), Delhi
Bachelor of Arts - BA, Programme
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