Yogesh Praveen
Sales Administrative Coordinator
- Role
- Customer Support Coordinator at SGS
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Yogesh Praveen
Dedicated Sales Professional with hands-on experience in sales coordination, customer relationship management, and order lifecycle handling. Adept at streamlining processes, coordinating shipments, preparing documentation, and supporting business development initiatives. Committed to delivering exceptional service, meeting targets, and contributing to organizational growth.
Experience
Customer Support Coordinator
Sep 2025 — Present · Bengaluru, IN
Responded to customer inquiries via phone, email, and chat, ensuring quick and effective resolutions.Handled technical support issues, product questions, and service complaints professionally.Maintained customer satisfaction by providing accurate information and personalized solutions.Collaborated with internal teams (sales, technical, and logistics) to resolve complex cases.Assisted in developing FAQs and help documentation to reduce support volume and empower customers.Met and exceeded KPIs related to response time, resolution rate, and customer satisfaction.Coordinated lab schedules, inventory, and equipment maintenance to support smooth lab operations.Ordered and tracked laboratory supplies and materials, maintaining optimal stock levels.Supported lab personnel with sample preparation, data logging, and documentation tasks.Managed calibration, inspection, and servicing of lab instruments Collaborated with researchers and technicians to support project timelines and experimental accuracy.
Education
THE AMERICAN COLLEGE,MADURAI
Bachelor of Business Administration - BBA, Business Administration and Management, General
NSB Bangalore
Master of Business Administration - MBA, Marketing
Amudham Matric Hr Sec School,Madurai
ARTS AND COMMERCE, Business/Commerce, General
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