Yogesh Parmar
- Role
- Transformation Director Managing Consultant at Wipro
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Yogesh Parmar
A decisive seasoned leader with expertise and proven track record of IT and business…
Experience
Transformation Director Managing Consultant
Jul 2013 — Present · Houston, TX, US
Transformation Director to establish a Digital Command Center at a global pharmaceutical company. Managed a multiple projects program to delivered business resiliency, transparency, greater productivity and faster resolution with 70% reduction on ‘noise’ and escalated incidents through proactive and preventive alert monitoring, automation, observability, process improvement and OCM For a global cosmetic company designed and implemented 15 ITSM processes, delivered Cross Functional Service (CFS) transformation and enabled end-to-end service management leading to 15% incident reduction and 20% productivity improvement For a global energy corporation managed a 24x7 global Service Delivery - MIM, CFS, PM, CM, CSI and support Towers (AMS, ABS, Back Office, Data Management, Order Fulfillment). Ensured customer primacy, high user experience, and business operation resiliency. Established processes, service delivery and compliance dashboards, and ensured collaboration and team work for effective & efficient operations. Managed SLAs and users’ expectations. Successful migration and transition to ServiceNow tool Led a business transformation and digital solution Program Manager for an international CPG company to transformed, optimized, and digitized entire product life cycle management and digital shelf initiatives Advisor to CIO and OCIO of a leading oil and gas company to deliver an improved service delivery and IT performance. Established and operationalized CIO Dashboard and $90M Projects Portfolio Dashboard. CIO commendation for outstanding contribution, value add, leadership, knowledge, and flawless execution For a leading energy company managed M&A IT integration planning, execution oversight, governance and OCM of a $6bn acquisition. Managed a $1bn resiliency program portfolio for an international financial institution. Provided corrective remediation to deliver a world class, high resilience business aligned and customer focused IT operations
Education
University of Warwick
Masters, Operations Research & Management Science
1980 — 1981
University of Sussex
B.Sc., Physics with Electronics
1977 — 1979
Middlesex University
MBA, Business Strartegy & International Marketing
1986 — 1989
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