Yogesh Pandey

About Yogesh Pandey

Operation and Business Development Manager with 16 years of experience in acquiring new business and clients, lead generation and revenue Growth, Process Management/International/Domestic, sales and after services, B2B & B2C, E-commerce, Retails ( Demographic/ Geographic), Lean Management with Strategic Policies, Customer Experience, BFSI, Business transformation in ITES/BPO/Fintech/Healthcare. Capabilities in delivering value-added customer service and achieving customer delight. Offering a tradition of performance excellence, work-life balance, enhancing visibility in the market place and generating high-value profits with risk management strategy. Excellence in identifying target markets and established successful business plans to develop them Proficient in maintaining a cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention An excellent communicator with strong interpersonal skills with leadership qualities

Experience

1. Senior Manager - Client Management and Operation

   Google

   Apr 2021 — Present · Gurugram, IN

   Established a vision for success, oriented the organization towards a product management and service management & collaborative mind-set, encouraged risk-taking and enhanced problem-solving skills.\\\\n• Managed Sales target, employee performance, set clear goals, objectives, delegate functional leader responsibilities and inspiring performance against those objectives.\\\\n• Developed presentation, dashboards & KPIs to drive accountability, monitor and stabilize the platform and maintain high confidence in our SLAs.\\\\n• Involved in Financial Planning and Analysis of projects for one of the giant player of US medical and pharmaceutical distributor.\\\\n• Evangelized and led multiple global service teams comprising Service Delivery Managers, Service Support Managers, Enterprise Architects, Program Managers & Consultants, managing the departmental budget of 10-50 million through PeopleSoft billing.\\\\n• Responsible for Strategic Account Management/Account Plan/Revenue and Profitability\\\\n• Build mutual understanding with client on SOP to improve C-Sat/NPS and Client Engagement\\\\n• Act as a consultant to both parties (client and CGS) to adhere and prevent deviation to Contracts and Commercials.\\\\n• Responsible for day-to-day supervision of Client Account Representatives including: Monitors timely input of charges and payment, making adjustments as needed to meet weekly goals and requirement.\\\\n• Supervise billing and invoice ordering more than 10-50 million.\\\\n• Handling team size of 81+ professionals including (AM, TL’s, Sr. Executives, Trainers and QA’s)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• London school of commerce

  Business Accounting , Business Administration and Management, General

• BPP University

  Master of Business Administration - MBA, International Business and Sales

  2015 — 2017