Yogesh Kumar

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Role
Help Desk Technician at Net Solutions
Location
Chandigarh, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

Experience

  1. Help Desk Technician

    Net Solutions

    Mar 2024 — Present · Brampton, ON, CA

    First point of contact for end-user IT support; handled hardware, software, and network troubleshooting • Provided VIP support to executives, solving issues related to email, SAP, Power BI, and Exchange • Maintained and configured desktops, laptops, mobile devices, printers, and conference technologies (Polycom, Cisco, Creston) • Used ServiceNow to manage incidents and service requests according to SLA • Onboarded/offboarded employees, managed user permissions via Active Directory • Installed updates, security patches, and managed hardware/software inventory • Updated IT documentation and ensured audit compliance

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