Yogesh Kumar

Service Delivery Manager @Tata Consultancy Services

Luton, GB

Leading transformational initiatives across infrastructure and digital workplace services for a major UK low-cost airline and global clients. Driving strategic engagement, service innovation, and operational excellence across multi-regional teams. Key Achievements & Responsibilities:🧠 Strategic Engagement & Sales SupportCo-authored multimillion-pound RFPs for airline infrastructure support.Designed digital workplace contracts aligned with evolving business needs.Identified new service streams to expand client portfolio. Service Transformation & GovernanceSpearheaded governance frameworks for multi-region support operations.Transitioned services from reactive to proactive, improving SLA adherence.Conducted platform audits to enhance transparency and effectiveness.Aligned service improvements with Gartner benchmarks. Operational Leadership & DeliveryManaged project governance, resource planning, and delivery execution.Led subcontractor engagement, contract management, and billing operations.Orchestrated skill upliftment programs across teams.🤝 Customer Relationship & Team EnablementBuilt strategic relationships with key stakeholders.Scaled service desk and TechBar operations across UK, India, and Europe.Oversaw remote teams delivering EUC, P&C, Amazon Connect, Telephony, SharePoint Online, and Power Platform services.