Yogesh Kumar
IT Support Executive @ THE7.IN | Python Basic Certified
- Role
- IT Support Executive at The7.In
- Location
- Bijnor, UP, IN
- LinkedIn followers
- 500 followers
About Yogesh Kumar
THE7.IN enhances its digital tools through quality assurance and IT support, focusing on resume builders, payment gateways, and admin systems. The team collaborates with developers to investigate and resolve technical issues, ensuring secure operations, seamless functionality, and improved user experience. Key contributions include testing and documenting software defects, managing Google account security, and authoring professional website policies. With a diploma in Computer Science and ongoing bachelor\'s studies at Subharti University, technical expertise is strengthened by core skills like time management, problem-solving, and communication. Driven to empower software efficiency and team productivity through a detail-oriented and collaborative approach.
Experience
IT Support Executive
Jun 2023 — Present · New Delhi, IN
Conducted end-to-end testing of the online resume builder, payment gateways, admin login systems, and telecaller software, ensuring data accuracy, seamless transactions, secure access, and functional synchronization.• Inspected and corrected web elements, documented defects, and collaborated with designers and developers to resolve technical issues and enhance performance.• Managed Google account security, including two-step verification, access permissions, and internal software credentials to maintain secure operations.• Authored professional website content such as privacy policies and refund policies, adhering to standards.• Trained staff on software functionalities, improving operational efficiency, and prepared devices for new hires with complete setup and configuration.• Provided first-level support for software and hardware issues, escalating complex cases to senior teams as needed.• Monitored and resolved system performance issues, ensuring compliance with organizational standards and security protocols.• Identified and documented software bugs through meticulous testing, ensuring detailed replication steps for developer resolution.• Ensured timely reporting of critical bugs to maintain project timelines and deliverables.
Education
Subharti University
Bachelor's degree in Technology, Computer Science
2027
Board of Technical Education, Uttar Pradesh (BTEUP)
Diploma of Education, Computer Science
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