Yogesh Gujela
Senior Service Reliability Engineer @BT Group
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WORK HISTORY
Senior Service Reliability Engineer @BT Group
Gurugram, IN
Monitor and support SD-WAN infrastructure using Cisco vManage to ensure stable network performance for global clients. Troubleshoot SD-WAN issues like tunnel drops, path changes, and routing problems using CLI and monitoring tools. Work closely with L1/L3 teams, vendors, and field engineers to resolve network incidents within SLA timelines. Review traffic reports and optimize QoS and path selection policies to improve application delivery. Lead calls for major incidents, document steps and resolutions, and follow standard procedures. Support enterprise customers like DHL, KPMG, and HCL by providing reliable and consistent SD-WAN service.
EDUCATION
Shaheed Bishan Singh Memorial Senior Secondary School
Bachelor of Science - BS
SIKKIM MANIPAL UNVERSITY
Bachelor of Science
ABOUT YOGESH GUJELA
Senior Service Reliability Engineer | 7+ Years | Core Networking (BGP, OSPF, MPLS, VLANs) | SD-WAN (Cisco Viptela, Meraki) | Routing & Switching | Network Troubleshooting
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