Yogesh B.

About Yogesh B.

Over 8 years of expertise in Asterisk*, Unified Communications, ViciDial, FreePBX, SIP, VoIP, MySQL, WebRTC, and Shell Scripting, and 10 years in IT. Skilled in designing, maintaining, and troubleshooting complex voice systems with a focus on client satisfaction and operational efficiency. Roles and Responsibilities - Communication Systems : Specialized in deploying and maintaining reliable VoIP systems tailored to client needs, ensuring seamless functionality and security- Technical Support & Troubleshooting : Expert in resolving hardware and software issues within communication setups, delivering clear solutions for customer satisfaction- Open Source & Proprietary Tools : Extensive experience with ViciDial, FreePBX, FusionPBX, Asterisk, and Avaya IP Office, adapting each to support unique operational needs- VoIP Trunking & Connectivity : Configured VoIP trunks and SIP connections for robust multi-site communication- Device Configuration : Managed PRI Gateways, GSM Gateways, PRI cards, and FCT devices to enhance voice infrastructure- Problem Resolution & R&D : Conducted thorough analysis for troubleshooting and system improvements, enhancing reliability and performance- Customer Support : Provided efficient technical support for clients, managed escalations, and resolved issues swiftly to ensure high satisfaction levels- Automation Scripting : Developed Bash/shell scripts to automate processes, reduce human error, and optimize task efficiency- Asterisk Customization : Tailored Asterisk configurations as required to meet specific customer needs, expanding system flexibility- Documentation : Documented solutions and troubleshooting methods to streamline team efforts and ensure consistency- Networking & Firewall Knowledge : Applied network and firewall configuration skills to enhance support and security- Linux & Multi-OS Expertise : Proficient across Linux (CentOS, Ubuntu, OpenSUSE), Windows, and MacOS for diverse IT environments- Database Management : Experienced in MySQL/MariaDB, utilizing databases to support system functionality- Client-Centric Recognition : Awarded Best Customer Centricity Award (April 2022) for exceptional client service and focus- Custom OS Builds : Built tailored CentOS systems to meet specific communication requirements- Hardware & Software Deployment : Skilled in setup and configuration of hardware and open-source software for communications- Open-Source Firewalls : Configured firewalls from scratch to strengthen system security.

Experience

1. Senior Engineer

   Elixr Labs

   May 2024 — Present · Hyderabad, IN