Yogesh Badve

About Yogesh Badve

Experienced Manager with a demonstrated history of working in the computer software…

Experience

1. Technical Support Engineering Manager

   Microsoft

   Jun 2022 — Present · Hyderabad, IN

   Manage and deliver success through empowerment and accountability by modelling, coaching, and caring.• Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.• Response and resolution, ensuring customers stay informed as to the status/solution of their issue and manage customer relationship. Monitor tickets of direct reports and delivery units to ensure resolution. Use tools and strategy to monitor the performance of a team or delivery unit as a whole (e.g, backlog, structure, trends, volume, other business metrics). • Track resolution speed and remove roadblocks (e.g, skill gaps, handle difficult customers) preventing issues from being resolved. Act as an escalation point in case resolution as necessary. Align resources of product group to support engineers.• Identify patterns (e.g, number of cases with similar issues), solutions, and collaborate with internal stakeholders to prioritize issues at the global level.• Collaborate on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve highly complex customer issues.• Analyze group readiness strategy proactively to ensure the team has the correct readiness plan and execute readiness plan for technologies and feature releases. • Product/ Process improvement Communicate aggregated customer feedback to stakeholders to influence and drive product quality improvements.• Establish an engagement strategy with internal teams to promote a consistent plan. Create methods of relationship building and collaboration to influence local and global strategy for lifetime customer loyalty.

Education

• Maharashtra Public school

  secondary school certificate, High School/Secondary Diplomas and Certificates

  1989 — 1995

• Doctor Babasaheb Ambedkar Marathwada University

  BE, Instrumentation engineering

  1997 — 2003

Skills

• Partner Management
• Escalation Management
• IT Service Management
• People Management
• Project Execution
• Supervisory Skills
• Pre-Sales
• Service Delivery
• Customer Service
• Client Retention
• Service Management
• Project Delivery
• Process Improvement
• Storage
• Client Relationship Building
• Project Planning
• Client Engagement
• Program Management
• Client Services