Yogendra Verma

About Yogendra Verma

Dynamic leader with 25+ years of rich indigenous & overseas experience in delivering cost-effective & quality solutions in onshore-offshore multi-cultural delivery environment with effective Account, Delivery, Program & Client management skills.• Successful and repeatable track record in initiating, defining, managing and delivering enterprise critical, large business transformational programs and engaging in multiple account management, Vendor management and Business Development of dual shore (offshore & onsite) IT services.• Excellent people management, competency building & mentoring skills with the ability to train and motivate cross cultural teams in optimizing their abilities in Customer Relationship Management.• A proactive team leader with abilities in devising effective strategies geared towards enhancing business, evaluating client’s requirements & custom designing solutions.• Comprehensive understanding of the IT Infrastructure Services & Solution Design with demonstrated abilities in managing operations & spearheading teams for excelling business targets & service delivery metrics.• Consistent record of delivering results for improved client satisfaction, operational performance and profitability.• Experience in delivering defined services as per the Service Transition, within time & budget constraints, meeting the required level of quality.• Wide exposure in customer interaction and managing stakeholder’s expectations.• Adequate Experience in Resource Management, Audit & Compliance, SOP/SLA Adherence etc.• Strong Exposure on management of ITIL processes for Incident, Problem, Change and Configuration management.• Possess in-depth understanding and knowledge of ITIL, ITSM, ISO SSAE16 and Quality standards like ISO 27001, SOX

Experience

1. Service Delivery Director

   Coforge

   Aug 2025 — Present · IN

Education

• MMPG College

  Bachelor's Degree, Mathematics, Statistics

  1996 — 1999

• Kisan Inter College

  Inter Mediate, PCM

  1993 — 1996

Skills

• Data Center
• Project Management
• Management
• Six Sigma
• Cmdb
• Service-Level Agreements (Sla)
• Program Management
• IT Operations
• Servers
• Crm
• Itil
• Outsourcing Management
• Solution Architecture
• Infrastructure
• Service Delivery
• Global Delivery
• Pmp
• Leadership
• Information Security
• Eai
• Business Process Improvement
• People Management
• Pci Dss
• IT Strategy
• Programme Delivery
• Strategy
• Vendor Management
• Disaster Recovery
• Risk Management
• Team Management
• Virtualization
• Service Delivery Management
• Security
• IT Service Delivery
• Enterprise Architecture
• IT Service Management
• Incident Management
• IT Outsourcing
• Managed Services
• Customer Relationship Management (Crm)