Yogendra Singh Tanwar
Certified Lead Business Analyst | IIBA |ECBA| Trained | ISO20022 | CBPR+ | HVPS+ l Banking | International Payment | Payments Consultant | Gen AI | Ex-Deutsche Bank | Ex-Bank Of America
- Role
- Delivery Module Lead at Mphasis
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Yogendra Singh Tanwar
Seasoned Business Analyst with extensive expertise across the full software development…
Experience
Delivery Module Lead
Jun 2025 — Present · Mumbai, IN
As a Delivery Module Lead and Senior Business Analyst, I am responsible for delivering Pega-based workflow solutions for post-settlement queries in ISO 20022 cross-border payments. My work focuses on streamlining and automating investigation processes triggered by exceptions in high-value payment transactions.I collaborate with business stakeholders to elicit and document requirements, covering use cases involving returns, non-receipts, and customer inquiries. I map ISO 20022 messages such as camt.026, camt.027, camt.028, camt.029, camt.056, and camt.087 to real-world payment investigation workflows, ensuring alignment with SWIFT CBPR+ standards.In my Agile role, I define epics, user stories, and acceptance criteria, manage the product backlog, and lead sprint planning, backlog grooming, and daily stand-ups. I coordinate with cross-functional teams including developers, testers, and product owners, ensuring sprint goals are met and features align with the Definition of Done (DoD). I use tools like JIRA, Confluence, and Miro to manage delivery and collaboration.My work involves designing scalable case types and SLA-driven workflows in PEGA, enabling automated routing, status tracking, and resolution of post-settlement inquiries. I also support UAT, production validation, triage activities, and continuous improvement initiatives.With deep knowledge of payment lifecycles, pain.001 and pacs.008 flows, and exception handling, I contribute to building resilient, complaint, and user-friendly solutions that improve STP rates and operational efficiency.Skills: Agile | Scrum | PEGA | ISO 20022 | SWIFT CBPR+| Payment Investigations | Post-Settlement Queries | Cross-Border Payments | JIRA | User Stories | Epics | MVP | Workflow Automation | UAT | Payments Lifecycle | Stakeholder Management
Education
University of Rajasthan
Bachelor of Commerce (B.Com.)
2013 — 2015
Skills
- Management Information Systems (Mis)
- Data Verification
- Fraud Detection
- Loans
- Kyc
- Service Delivery
- Business Analysis
- Banking
- Team Management
- Risk Analysis
- Credit Analysis
- Customer Relationship Management (Crm)
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