Yogendra Singh

About Yogendra Singh

Have knowledge of Exchange 2010, 2013, 2016 and O365. Experienced in managing the Office 365 (Messaging and Collaboration) environment of an organization as well as leading the Service Desk Team. Managing Service Desk Streamline Retail Helpdesk project with setting up of a team and defining responsibilities as per project requirement. End to end ownership of all customer incidents and service requests. Manage performance of services to clients (24*7 operations) and ensure that service levels are achieved in line with SLAs Working on all the features of Office 365.(E.g. MS Office, Email Exchange) Doing the Office 365 Health Services, Readiness and Connectivity Checks. Generating Reports for the Mail, Usage in office 365. Performed almost all administrative tasks related to Exchange Admin in O365. Preparing RCA’s for high priority incidents. Created SOP’s on administrative tasks performed in O365. Auto discover / Relay in O365. Understanding different types of Dns Records. Active directory management. Expertise in managing and troubleshooting O365 portal issues. User Creation and Deletion in active directory and exchange environment. Managing the Messaging environment. Incident Management, Process Consultation, Service Management, Project Management and Service Delivery. Microsoft Exchange Server 2010, 2013, 2016. Microsoft Exchange Office 365. Gained insightful knowledge carrying out projects during the academics. An analytical mind with the ability to think clearly and logically. Strong presentation and relationship management skills. Possess good knowledge in MS Office. Certifications: MCSA: Microsoft Certified Solutions Associate Office 365 in 2018. Exam 70-346 : Managing O365 identities and requirements Exam 70- 347 : Enabling O365 Services Exam 70- 341: Exchange 2013 Exam 70- 410 : Active Directory# AI - 900 Microsoft Azure AI Fundamental

Experience

1. Senior Consultant

   Infosys Consulting

   Jun 2023 — Present · Noida, IN