Yogendra Pratap Singh

About Yogendra Pratap Singh

Microsoft Office365 Exchange Administrator

Experience

1. Cloud Support Senior Analyst

   Accenture

   Dec 2021 — Present · Gurugram, IN

   Handling all the incidents resolution and requests. Job requires initial assessment, triage, research, andresolution of incidents and requests regarding Office 365, Exchange, Outlook and emails. Support alsoincludes solving basic issues related to SharePoint and OneDrive. Providing remote support foremployees of Accenture. Support includes following: Handle incidents and requests related to email issue like emails not being received or unable tosend emails. Work on Exchange Admin portal to address various issues related to user mailboxes anddistribution groups. Help users in recovering deleted items from their inboxes. Configure archiving and deletion policies along with setting up mailbox delegations. Handling all the on premises and cloud mailboxes for the users. Providing L1/L2 support on O365 products like Exchange, SharePoint and OneDrive forAccenture Inc. Employees. Setup various rules at EOP to keep the mail flow smooth and secure. Use Power Shell to apply multiple policies and retrieve information about user mailboxes. Working on various user requests like API permission approval, Add-In approval, Externalheader inclusion, Domain registration, Federation, RBAC assignment etc. Managing email security by using Microsoft Purview and Defender portal including Audit logsearch and content search Creating power shell scripts for automation purposes. Creating PowerApps as and when needed to cater different project requirements. Renewing DigiCert certificates for exchange servers and binding services if required. Working on security and CU updates on exchange servers. Identifying problems with overall messaging system and apps and working with required teamslike Microsoft or Proofpoint to solve them. Working with emails security systems like SPF, DKIM and DMARC. Working with SMTP relay configuration so that users can make use of their application totrigger emails.