Yogen Trikannad

About Yogen Trikannad

Currently at Infosys, I serve as a Microsoft Dynamics CRM Techno-Functional Lead, driving end-to-end CRM implementations across Sales and Service modules. I collaborate with clients to gather requirements, customize solutions using Power Platform, Plugins, JavaScript, and Azure AI, and ensure seamless integration, training, and support. My work also involves leveraging M365 Copilot, Copilot Studio, and GitHub Copilot with C# and Python to enhance CRM functionality and performance.With over 5 years experience at Tata Consultancy Services as an Assistant Consultant and over all 10 years of experience in the IT Industry, I specialize in Microsoft Power Platform, including model-driven and canvas apps, Power BI, and Power Automate. My work spans development, testing, and administrative activities on platforms like Azure AI and M365 Copilot, contributing to projects for the Retail Client and internal AI research initiatives. My mission is to leverage cutting-edge technologies, such as Azure Open AI and Microsoft Copilot Studio, to drive impactful solutions. As part of the TCS AI Cloud Unit, I collaborate on innovative use cases and processes, focusing on delivering excellence in AI-powered platforms and tools.

Experience

1. Sr Lead Consultant Crm Functional

   Infosys

   Oct 2025 — Present · Mumbai, IN

   Collaborate with clients to gather business requirements and understand workflows- Customize and configure CRM systems to align with business objectives- Design and document CRM processes and technical specifications- Deliver user training and conduct workshops on CRM functionalities- Provide technical support and resolve system-related issues- Conduct QA testing to validate system performance and reliability- Support system upgrades and integration with other platforms- Monitor CRM performance and generate regular reports for stakeholders-Working as Microsoft Dynamics CRM Techno Functional Lead-Working on Microsoft Dynamics CRM 365 Sales, Service Module, Microsoft Power Platform, Plugins, JavaScript, Azure AI Services, M365 Copilot, Copilot Studio, GitHub Copilot using C# and Python Programming.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Certificate Program in Project Management (IT) A+, Project Management

  2014 — 2015

• SFIT

  Bachelor's Degree, Computer Engineering

  2010 — 2014

• University of Mumbai

  Bachelor's degree, Computer Engineering

  2010 — 2014

Skills

• C & C++
• Core Java
• Testing
• Visual Studio
• Team Management
• Databases
• Mysql
• Microsoft Office
• Java
• Css
• .net Framework
• .net
• Website Development
• Microsoft Azure
• Business Intelligence
• Oracle
• Management
• Cloud Computing
• Android Development
• Sql
• Asp.net
• Php
• Web Development
• C++
• C
• Programming
• Microsoft Sql Server
• Crm
• Javascript
• Consulting
• Html
• Microsoft Dynamics Crm