Yoganandan Ramamurthy

About Yoganandan Ramamurthy

Seasoned BPO Leader | Site/Center Management, Operations and Governance | Strategic GrowthSeasoned BPO leader with 30 years of deep experience in Operations Management and multi-site leadership. Proven expertise in managing multiple locations end-to-end across diverse business verticals, ensuring comprehensive 360° site governance and operational excellence. Demonstrated success in setting up new Service Delivery Centers from ground up—driving infrastructure readiness, operational launch, and transition to steady state. Skilled in taking over existing sites, delivering turnaround performance, and scaling operations through strong governance frameworks, robust stakeholder management, and a focus on continuous improvement.Started my career in 1995 at the grassroots level and progressed to Vice President, building expertise across diverse verticals such as Healthcare, Content Management, Life Insurance, Annuities, and Legal Publishing. Demonstrated proficiency in end-to-end business functions, including Operations, Transition Management, Software Development, Quality Assurance, Training, and Vendor Development.Known for a proven track record of driving business growth, enhancing operational efficiency, and leading high-performing teams across geographically dispersed locations. Passionate about building scalable solutions, fostering talent, and delivering measurable business outcomes.

Experience

1. Vice President and Site Head

   Access Healthcare

   Apr 2023 — Present

   Site Management, Governance & OperationsProven expertise in Staffing & Headcount Planning, Recruitment, Service Delivery, Revenue Management, P&L Ownership, and Operational Excellence, with hands-on experience managing support functions such as Employee Relations, Administration, Infrastructure, Training, and Transport. Successfully led a diverse workforce of 2,900+ employees in Coimbatore (CBE), 1,450+ associates in Pune & Salem, delivering end-to-end operational leadership with 360-degree coverage.Skilled in developing and implementing robust contingency and business continuity plans to ensure uninterrupted service delivery and alignment with budgetary objectives. Adept at policy formulation and procedural implementation, driving compliance and organizational efficiency.Instrumental in scaling site operations by adding a diversified portfolio from other locations, optimizing for cost-effective growth while ensuring alignment with business, people, and process goals. Demonstrated ability to run large-scale sites successfully across all operational dimensions, consistently achieving excellence in both strategy and execution.

Education

• Symbiosis Centre for Distance Learning

  PGDBA, Operations Management

• Indian Institute of Management, Lucknow

  MDP - Chief Operations Office Programme, Operations Management

• Kalasalingam University

  Diploma of Education, Electronics & Communication Engineering

  1991 — 1993