Yalonda D. Nelms

About Yalonda D. Nelms

I am seeking networking opportunities with other business professionals whom are also in search of quality connections. My professional background includes a variety of knowledge and experience, from Administrative to Customer Relations. My goals include continuing my education, growing spiritually and broadening my professional relations.

Experience

1. Affiliate-client Relations & Reservations Manager

   Greene Worldwide Transportation

   Oct 2012 — Present · Atlanta, GA, US

   Resolve day to day incidents and customer service issues as they arise.Increase up-selling of out of state reservations and other services offered. Train new hires on Livery Coach software, customer service and general practices as well as complete new hire orientation. Manage call center quality, performance, scheduling and payroll.Keep employees abreast of new updates and training/services provided.Analyze data and statistics of inbound calls received and efficiency of calls made.Compile and share reports on overall agents call volume and performance.Isolate and identify areas in need of improvement within the office and company wide.Update agents frequently regarding day to day information, events and call center needs.Work with management team on customer service initiatives and improvement plans.Conduct meetings with various vendors in search for new avenues to increasing customer base, improve services offered, increase sales, etc.Manage and maintain system of quality control to ensure integrity and best service of all reservations made.Monitor and manage GWT\'s affiliate relationship locally and worldwide. Serve as point of contact for customer service and general office needs.