Ymer Djokaj

About Ymer Djokaj

I help mid-market and enterprise clients transform complex, administrative-heavy workflows into seamless, high‑touch digital experiences.At Moxo, we’re the orchestration layer between you and the client, streamlining everything from onboarding to service delivery, customer success, document collection, and more.•Client‑centric, secure experience: One branded portal where documents, tasks, chats, video interaction, approvals, and eSignatures live side by side.•Workflow automation with intelligence: Smart reminders, task routing, and conditional branching work alongside our upcoming AI Agents to cut admin efforts by up to 95% and reduce drop‑offs by 80%. •Enterprise‑grade, compliance‑ready: SOC 2 Type II security, full audit trails, role‑based access, and flexible deployment options to meet strict industry requirements.We’re proud to support clients across industries—Consulting, Legal, Healthcare, Financial Services, Accounting, Real Estate—who are modernizing business delivery with secure collaboration and structured workflows.Thinking in terms of processes I’ve helped streamline:•Kicking off and tracking onboarding with a clear client interface and built-in checklists•Automating approvals and deliverables to eliminate email chaos and manual handoffs•Embedding into existing tools or apps, giving teams a centralized, efficient way to manage multi-step, multi-party projectsIf you’d like to see how Moxo can help transform high-trust processes like client onboarding, quoting, or compliance workflows, feel free to connect!Email:

Experience

1. Manager, Mid-market Sales

   Moxo

   Mar 2021 — Present · Irvine, CA, US

   Moxo is an AI-powered Business Orchestration Platform that helps enterprises streamline complex cross-organization and cross-department processes to deliver seamless client experiences.As a Mid-Market Sales Manager, I lead regional go-to-market strategy and revenue growth across North America. I oversee a high-performing team of Account Executives, driving performance excellence, expanding new business pipelines, and improving key operational metrics across the mid-market & enterprise segments.Key Achievements- Delivered consistent quota attainment and revenue growth across three fiscal years, finishing 97% to quota in FY23, 108% in FY24, and 107% in FY25- Led and developed a sales organization of up to 7 mid-market representatives, fostering a culture of accountability, strategic execution, and data-driven performance- Increased average deal size from $7.4K to $22.7K between FY25 and FY26 by repositioning Moxo’s value proposition toward enterprise-level orchestration solutions- Reduced deal cycle length from 31 to 18 days through sales process optimization, coaching on consultative selling, and enhanced CRM automation- Lowered client churn by 45% through targeted retention initiatives and collaboration with Customer Success teams to strengthen ongoing client engagement-Partnered with marketing and product teams to tailor AI-driven workflows to specific verticals, improving adoption rates and client satisfaction.

Education

• Saddleback College

  Business Administration and Management, General

  2008 — 2011

Skills

• Cold Calling
• Customer Service
• Visual Merchandising
• Inside Sales
• Store Management
• Training
• Customer Satisfaction
• Loss Prevention
• Account Management
• Negotiation
• Team Leadership
• Retail Sales
• Following Up
• Retail
• Sales Prospecting
• Sales
• Sales Management
• Inventory Management
• Inventory Control
• Merchandising
• Time Management