Ymelda Luna

Experience

1. Director - Client and Account Management

   Symbiotic Consulting Group

   Nov 2011 — Present · Boca Raton, FL, US

   Manage Client Relationship with Symbiotic Consulting Group\'s strategic clients- Fulfill client\'s burning needs by working with Symbiotic\'s consulting and staffing teams (onsite and offshoreSymbiotic Consulting is one of the fastest growing providers of information technology consulting and staffing solutions offering a wide range of IT services and solutions for clients interested in the US region and around the globe.At Symbiotic our mission is to empower our clients through technology and business process. Our solutions make the best use of leading technologies within the context of our client’s processes and operations. Through effective partnering, we are able to successfully design and build world class solutions targeted to answering our client’s needs.The Symbiotic partnership model extends to our clients, technology providers, employees, and near shore software factory alliance partners. Each solution is specifically tailored by combining the appropriate technology with experts locally and, when required, offshore resources.We are proud that since our inception all of our growth has been organic. This model has played an integral role in developing a culture that fosters employee dedication, superior client service, effective responsiveness and a deep care for our customers.Core Values: Be Top-Notch: We are always learning and growing, striving to be leaders in our space.Understand the Client Pain Points: We understand our client’s pain points (and business needs) and always aim to exceed all expectations.Always Deliver: We earn your business the old fashion way– by never quitting and always delivering world class product & solutionsAlways Exceed Expectations: We accept the responsibility that clients and talent entrust us with to advance their business and careersMutual Success (hence, truly \"Symbiotic\"): We will always make a positive contribution to those we serve and believe in building a long term win-win relationship or mutual success

Education

• Universidad Mundial Dominicana

  Bachelor of Business Administration (BBA)

Skills

• Customer Relationship Management (Crm)
• Business Analysis
• Strategy
• Sourcing
• Key Client Relationships
• Program Management
• Technical Recruiting
• Consulting
• Business Relationship Management
• .net
• Account Management
• Business Development
• Global Talent Acquisition
• Vendor Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Leadership
• Manage Client Relationships
• Project Portfolio Management
• Business Intelligence
• Enterprise Software
• Webinars
• Salesforce.com
• Crm
• Management
• Team Building
• Team Leadership
• Sdlc