Yvette Mathews
ITAM Evangelist @ ServiceNow
- Role
- Sr Staff Outbound Product Manager at ServiceNow
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Yvette Mathews
At ServiceNow, my focus revolves around pioneering best practices and governance models that expedite the customer journey. Our team has enriched the IT Asset Management landscape with robust frameworks in ITAM, SAM, FinOps, and more, positioning us as catalysts for customer success. The voice of the customer resonates through my work, guiding product development, marketing, and sales strategies.My role extends to shaping the product roadmap by harnessing market insights and competitive analysis. In concert with our partners, we navigate unique asset management challenges, fostering growth and innovation. It\'s a collaborative mission where my contributions to go-to-market initiatives and partnership cultivation are paramount in delivering tangible results and amplifying our customers\' stories of transformation.
Experience
Sr Staff Outbound Product Manager
May 2024 — Present · Grand Rapids, MI, US
Build leading practices, adoption frameworks and governance models to accelerate customer journey to value. Provide real world guidance to customers and partners on: ITAM, SAM, FinOps, HAM, EAM, SaaS management. Be the voice of the customer. Champion the VOC to the rest of product management, sales, and marketingDevelop product strategy by evaluating competitive and market data to develop a point of view on product priorities and capabilities. Drive go to market activities. Evangelize product messaging while capturing customer value storiesCreate and grow partnerships: Explore and support work streams and technology partners providing solutions which solve unique asset management problems for customers.
Education
Ferris State University
Associate of Arts and Sciences (A.A.S.), Industrial Chemistry Technology
Quantic School of Business and Technology
Master's degree, Business Administration and Management, General
2021
Quantic School of Business and Technology
Transform your business with AI & ChatGPT, Artificial Intelligence
Baker College of Flint
Bachelor of Arts (BA), Business Administration and Management, General
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