Yleana Torres
- Role
- IT Liaison at Children's Aid
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Yleana Torres
I have a diverse set of skills and experiences in customer service, clerical and clinical…
Experience
IT Liaison
Oct 2021 — Present · NY, US
Maintain a constant presence at the IT service desk and provide Level 1 troubleshooting for Windows and Android devices.• Handled incoming calls, emails, and correspondence, redirecting inquiries as necessary.• Onboard new employees with their devices and ensure compliance with service desk operating procedures and service level agreements.• Act as the initial point of contact between the IT department and agency end-users.• Improve department efficiency by creating documentation around policies and procedures.• Maintained electronic filing system, ensuring easy retrieval of documents.• Manage calendars for team members and ensure the team is ready for upcoming meetings.• Handled confidential information with discretion and maintained strict confidentiality protocols.• Documented support activities, solutions, and resolutions in the IT knowledge base, contributing to the overall improvement of support processes and efficiency.
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