Raj Kumar

About Raj Kumar

Service Manager - FBA Operations July 2022 - Present• Led FBA defect prevention and reconciliation operations, managing 400+ direct and indirect reports across cross-functional teams, ensuring adherence to organizational standards and objectives.• Spearheaded the development and implementation of strategic operational improvements, resulting in a 35% process automation, equivalent to a 125-headcount reduction.• Identified and rectified defects in Machine Learning models, significantly enhancing operational efficiency and accuracy in defect prevention resulting in $75 million annual cost savings.• Designed and executed comprehensive training programs fostering a culture of continuous improvement, resulting in enhanced team performance and skill development.• Orchestrated seamless integration of customer service and support operations across departments, elevating overall service levels and customer satisfaction metrics.• Pioneered data-driven strategies for defect reduction and optimal resource allocation, aligning with corporate goals for efficiency and quality enhancement.• Demonstrated expertise in change management, successfully guiding teams through process transformations and technological adoptions to meet evolving business needs.Expansion Lead - Western Europe February 2021 - July 2022• Managed a Team of 3 Sr. Project Managers(L6) handling projects across Western Europe • Administered and streamlined HR operations, aligning them with business goals and continuously improving processes to increase efficiency and quality of service. • Oversaw and refined the complete employee lifecycle, from talent acquisition, engagement, and performance management to employee separation. Designed, implemented, and managed procedures to optimize each stage of the lifecycle including background verification of employees. • Acted as a liaison between HR and other departments, fostering a collaborative environment that encouraged cross-functional cooperation, leading to the achievement of corporate goals. • Drove HR projects to successful completion, coordinating efforts across teams, managing timelines and resources, and reporting on project status to relevant stakeholders. • Ensured compliance with all relevant employment laws and company policies, thus reducing the risk of potential legal issues. • Developed and implemented a variety of HR metrics and analytics to guide decision-making and to measure the effectiveness and efficiency of HR operations.

Experience

1. Director of Operations

   TriNet

   May 2025 — Present · Hyderabad, IN

Education

• Little Flower School, Jamshedpur

  Mathematics

  1992 — 1999

• Pydah Degree College

  Bachelor, Computer Application

  2001 — 2004

Skills

• Unix
• Operations Management
• Performance Management
• Crm
• Leadership
• Team Management
• Customer Relationship Management (Crm)
• Outsourcing
• Sql
• Team Leadership
• Talent Acquisition
• Analysis
• People Management
• Bpo
• Management
• Recruiting
• Requirements Analysis
• Interviews
• Coaching
• Data Analysis
• Business Process Improvement
• Process Improvement
• Project Management
• Customer Service
• Service Delivery
• Call Centers
• Business Analysis
• Vendor Management
• Sqr
• Peoplesoft
• Employee Relations
• Training
• Customer Satisfaction
• Business Process Outsourcing (Bpo)
• Sla
• Mis
• Employee Engagement