Komal
Sales Operations Project Manager & Loyalty Program Expert | Driving Enablement & Growth via SaaS Tools | EMEA & Global Execution
- Role
- Business Project Manager at Dell Technologies
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Komal
I bring 15+ years of experience driving sales operations, enablement, and customer success across global teams—specializing in coupon campaign strategy, loyalty programs, and SaaS tool adoption. At Dell, I’ve led programs that improved sales pipeline by 27%, reduced cycle times by 25%, and enabled $16M+ in verified revenue through data-backed governance and stakeholder alignment.I thrive in fast-paced, cross-functional environments where scalable processes, automation, and CX excellence come together. Whether launching new sales tools, managing global coupon rollouts, or driving user adoption, I focus on outcomes that move the business forward.I’m also passionate about mentoring and enabling others to grow—because high-impact teams start with empowered individuals. Specialties:Sales Enablement | Global Sales Ops | Loyalty Programs | Tool Rollouts (Jira, Jet, Salesforce)| SaaS GTM | CX Strategy | Project Delivery | Data-Driven Growth | Stakeholder Engagement | EMEA Operations Let’s connect: y••••••••@yahoo.com
Experience
Business Project Manager
May 2023 — Present · Hyderabad, IN
Manage end-to-end coupon operations across global markets, including requests, validation, distribution, and reporting.Lead SSO implementation UAT; validate access logic, support rollout, and participate in GAT audit calls.Own tool access governance and act as application owner for the coupon vending platform.Create BRDs and lead solution planning for automation and replacement of sunset tools.Conduct gap analysis, brainstorm alternatives, and collaborate with stakeholders for internal tool proposals.Drive global mailbox elimination to promote customer self-serve behavior and reduce manual dependencies.Collaborate with Merch Ops, Legal, Sales, and Tech teams to resolve campaign logic and pathing issues.Standardize global coupon strategies; develop process maps and align with regional POCs in weekly syncs.Oversee vendor communication for tool enhancements, support, and technical issue resolution.Ensure global microsite compliance, including MAP remediation and privacy governance.Support operational readiness during BFCM and BTS events, enabling smooth campaign execution.Completed certifications in Generative AI for Project Managers (PMI) and Agentic AI (Dell) to drive innovation.
Education
Rajiv Gandhi Aviation Academy
Aircraft Maintenance Engineering, Mechanical
2006 — 2009
Ramakrishna Mission Vidyamandira
Diploma of Education, French Studies
2019
Sikkim Manipal University - Distance Education
Bachelor of Commerce - BCom, Business/Commerce, General
2023
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