Yosef Kohn

About Yosef Kohn

Senior Customer Success Manager at Olo, working with multi-location restaurant brands using digital ordering and guest engagement technology. I manage a portfolio of ~30 enterprise restaurant brands, representing more than $8M in annual recurring revenue, and support their onboarding, adoption, and long-term use of the platform. My work focuses on helping brands understand how their digital ordering programs are performing and where operational improvements or growth opportunities exist. I regularly work with operations, marketing, and technology leaders at restaurant organizations to review performance data, troubleshoot issues, and guide platform adoption across locations. Before joining Olo, I worked in sales at Wisely, which Olo acquired in 2021.

Experience

1. Sr Manager Customer Success

   Olo

   Nov 2021 — Present · NY, US

   Senior Customer Success Manager2023 – PresentManage enterprise restaurant brands using Olo’s digital ordering and guest engagement platform. My portfolio includes ~30 multi-location brands representing $8M+ in ARR. In this role, I focus on helping brands understand how their digital ordering programs are performing and identify growth opportunities.Key parts of the role include- Leading executive business reviews with operations, marketing, and technology C-suite and Directors at restaurant brands- Helping clients interpret data on ordering, guest behavior, and channel performance- Guiding brands through new platform launches and product rollouts- Acting as the main escalation point when operational or technical issues affect digital ordering- Identifying opportunities for brands to expand how they use the platform.Customer Success ManagerNov 2021 – 2023Promoted into this role following Olo’s acquisition of Wisely. Worked with multi-location restaurant groups adopting Olo’s platform for the first time, helping them launch digital ordering programs and integrate the system into their daily operations.Responsibilities included- Guiding brands through onboarding and implementation- Running operational performance reviews with restaurant operators- Helping brands understand how online ordering was impacting their business.

Education

• State University of New York at Oswego

  Bachelor of Business Administration (B.B.A.), Business administration and international business

  2015 — 2018

• John Jay College (CUNY)

  Master's degree, Crisis/Emergency/Disaster Management

Skills

• Management
• Public Speaking
• Microsoft Office
• Powerpoint
• Microsoft Word
• Leadership
• Research
• Customer Service
• Microsoft Excel
• Teamwork
• Social Media