Yixian Yao
Senior Business Intelligence Developer at Comcast
- Role
- Senior Business Intelligence Developer at Comcast
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Business Intelligence Developer
Dec 2021 — Present
The project team, part of the customer service department, aims to analyze the performance of customer service online platforms (Einstein 360 and Celestial) and field agents. The project leverages advanced Business Intelligence techniques to manage and analyze nationwide voice and chat data, integrating it with other enterprise data such as interaction metadata, customer service metrics, and agent performance evaluations. This approach will create various automated tools for call center supervisors and executive managers, facilitating agent coaching, enhancing customer satisfaction, and reducing management costs.
Education
Northeastern University (CN)
Bachelor of Science - BS
University of Illinois Chicago
Master of Science - MS
2015 — 2016
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