Katis Chan

Ui Ux Developer @Triptogo

Markham, ON, CA

Act as the primary bridge between operations and the IT team, translating business needs and user feedback into actionable Jira tickets and user-centered designs.• Collaborate with stakeholders to assess technical feasibility, resolve conflicting requirements, and ensure smooth delivery of new features.• Support both design and support processes by participating in UAT, validating issue fixes, and communicating technical constraints in practical terms.• Use SQL and internal dashboards to validate user-reported issues and assist in root cause analysis.• Maintain product documentation in Confluence and facilitate clear, cross-functional communication across departments.

Hong Kong Shue Yan University

Journalism and Mass Communication, Art/Art Studies, General