Annie An
Director of Operations ∣ DTC E-commerce ∣ CX ∣ Supply Chain ∣ 3PL Management ∣ Market Expansion ∣ M&A transitions ∣ Operations Infrastructure ∣ Leadership
- Role
- Director of Operations at Ripskirt Hawaii
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Annie An
Global supply chain and operations executive with 8+ years of experience scaling DTC e-commerce brands across North America, APAC, and EU. Proven track record of driving profitability, strengthening vendor ecosystems, and leading cross-functional teams through growth, restructuring, and M&A transitions. Recognized for building resilient operations under receivership, optimizing multi-market logistics networks, and executing digital transformation initiatives that improved efficiency and customer experience. Bilingual in English and Mandarin, with deep expertise in leading cross-border commerce and global vendor relations.
Experience
Director of Operations
Jan 2024 — Present · Seattle, WA, US
Reported directly to the C-suite, owning end-to-end operations for a high eight-figure DTC business across U.S, Canada, and Australia. Stepped into executive-level responsibilities during M&A, safeguarding financial continuity, vendor trust, and multi-market operations.• Led and developed an 8-person team across logistics, fulfillment, CX, IT, and e-commerce; implemented scalable processes and cross-functional frameworks to strengthen organizational resilience.• Directed international logistics procurement and 3PL strategy, securing 12% cost savings and improving on-time delivery and service performance.• Standardized warehouse relocation and fulfillment workflows, cutting cycle times by 40% and increasing order accuracy to 99.5% within 3 months through EDI and automation improvements.• Spearheaded EU cross-border pilot, entering 5 new markets 50% faster than planned, generating a 2% sales uplift while aligning GTM, CX, and compliance.• Partnered with Marketing to clear $1.8M in aged inventory via flash-sale campaigns, reducing stock to $0.25M and setting a single-market daily sales record.• Orchestrated cross-functional operations and business readiness throughout the company’s M&A process—driving due diligence, operational continuity, and transition alignment across Ops, Product, and Marketing to ensure business stability during ownership change.
Education
University of Washington
Master’s Degree, Multicultural Education; Technology Entrepreneurship
2015 — 2017
National Chung Cheng University
Bachelor’s Degree, History minor Social Welfare
2005 — 2009
Skills
- Customer Service
- Public Outreach
- Youth Development
- Social Networking
- Fundraising Campaign Management
- Public Speaking
- Social Media
- Powerpoint
- Microsoft Excel
- Student Affairs
- Service Learning
- Project Management
- Budget Management
- Public Relations
- Event Planning
- Educational Leadership
- Workshop Development
- Budgets
- Fundraising
- Community Outreach
- Educational Management
- Leadership
- Nonprofits
- Educational Outreach
- Marketing Communications
- Educational Consulting
- Microsoft Office
- Strategic Planning
- Project Planning
- Integrated Marketing
- Consumer Relations
- Open Innovation
- Corporate Social Responsibility
- Microsoft Word
- International Project Management
- Negotiation
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