Ying Chen

Ux Researcher @Microsoft AI

Vancouver, BC, CA
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WORK HISTORY

Sep 2025 — Present

Ux Researcher @Microsoft AI

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Vancouver, BC, CA

UX Researcher contract role via Aditi ConsultingConducting UX research studies on Microsoft AI’s Copilot products

EDUCATION

2012 — 2018

Fu Jen Catholic University

Bachelor of Arts - BA, English Language and Literature

2015 — 2017

University of Bayreuth

Bachelor of Arts - BA, English and American Studies

N/A

British Columbia Institute of Technology

Associate Certificate , User Interface (UI) and User Experience (UX) Design

N/A

The University of British Columbia

Master of Library and Information Studies, Library and Information Science

ABOUT YING CHEN

I am an interdisciplinary UX researcher & strategist with experience across consulting, gaming and healthcare. I specialize in aligning user insights with product design strategies to drive impactful experiences. EXPERIENCE • Branding & UX Strategy: Conducting competitive analysis, consumer insights and UX research to inform business decisions • Gaming: Conducted user interviews, usability playtests, and menu screen redesigns for video games across platforms (mobile, console, PC) • Healthcare: Designed a risk communication tool and led usability tests with clinicians and child patients’ parents • Product research: Addressed research gaps in videoconferencing software to inform system redesign, and designed a 0 -> 1 geodata mobile app for a Canadian non-profit SKILLS 1. Research & Strategy: • Generative & evaluative user research (interviews, journey mapping, usability testing, contextual inquiries, literature review, heuristic evaluation) • Market research (competitive analysis, product positioning) • Mixed-methods research (survey, combination of research methods) • Workshop facilitation 2. UX Design & Prototyping: • Wireframing, designing information architecture and user flow using Figma 3. Data Analysis & Communication: • Compotent conducting basic statistical analysis and data visualization with Python • Skilled at data-driven storytelling and stakeholder communication 4. Cross-functional Collaboration: • Working with designers, developers, project managers, producers and business owners • Skilled at bridging business needs with UX strategy TOOLS • UX & Design: Figma, Adobe XD • Research & Analysis: Qualtrics, Python, NVivo, Microsoft Excel • Project & Content Strategy: Miro, Jira, Adobe Creative Cloud I am always eager to explore new opportunities, feel free to reach out!

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Ying Chen — Ux Researcher at Microsoft AI in Vancouver, BC, CA | Unifers