Ying Wei
- Role
- Us Head of Agency & Partnerships Client Services at Roku
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Ying Wei
Collaborative and innovative results driven Customer Success leader with extensive experience driving customer relationships, growth, and retention in B2B SaaS services and solutions. Able to quickly understand, translate, and communicate the customer’s business needs to product and engineering teams creating innovative solutions and features maximizing new customer onboarding efficiency and existing customer stickiness. Strong business and financial acumen deploying a data driven approach to identify and strategize revenue production and margin optimization opportunities. Experienced in developing and scaling teams from start-up through post-growth phases. Core Competencies: Renewal Strategy Development Contract Negotiation Pricing Strategy Sales & Channel Expansion Product Innovation Customer Retention/Loyalty Process Optimization Revenue Forecasting/Reporting Progress Tracking/Reporting Customer Relationship Mgmt. Data Analysis/Insights Marketing Collateral Production Project Management Cross-Functional Collaboration Team Building & Leadership Staff Training & Development Change Management Financial Management
Experience
Us Head of Agency & Partnerships Client Services
Oct 2024 — Present · New York, NY, US
Education
NYU Stern School of Business
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