Yifei Wu
Technical Support Engineer @ Glean
- Role
- Technical Support Engineer at Glean
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Yifei Wu
As a Technical Support Engineer, I contribute to troubleshooting and resolving technical issues, ensuring seamless operation and support for end users. My background includes delivering Tier 2 support for over users at Bank of China USA, where I streamlined troubleshooting processes and implemented automated solutions to enhance system stability and efficiency.I hold a Bachelor of Arts in Communication and Media Studies from Hunter College and have completed software engineering studies at Flatiron School. My skills include integrated systems, Internet Information Services (IIS), and C programming, which I leverage to develop and optimize robust technical solutions. Fluent in Chinese, English, and German, I am committed to enabling effective communication and collaboration across diverse teams.
Experience
Technical Support Engineer
Mar 2026 — Present · New York, NY, US
Education
Flatiron School
Software Engineer
Bronxville High School
High school graduate
2014 — 2018
Hunter College
Bachelor of Arts - BA, Communication and Media Studies
2018
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