Yifan Zhou

About Yifan Zhou

Experienced Software Engineer with 8 years in the tech industry, specializing in full-stack development, cloud services, and data pipelines.• Leadership Role in Salesforce\'s Customer Success Group, entrepreneurial venture as Co-Founder & Lead Software Engineer at Infinix Technology, and former Software Development Engineer at Amazon, driving end-to-end project lifecycle.• Cross-Division Collaboration expert, adept at steering teams towards shared goals and fostering seamless communication.• Data-Driven Approach in enhancing operational insights and product quality, with a strong focus on delivering high-quality business objectives.• Hands-on Technical Leadership in architecture, design, development, code reviews, deployment, and metrics monitoring.• Mentorship & Support for colleagues, cultivating a culture of continuous learning and professional growth.• Driven by Curiosity, Integrity, and Resourcefulness, thriving in fast-paced and competitive environments and committed to pushing the boundaries of innovation.

Experience

1. Lead, Software Engineer

   Salesforce

   Apr 2024 — Present · Bellevue, WA, US

   Driving Innovation: Advancing the intelligence and effectiveness of Salesforce virtual agents, including Help Agent and Einstein-integrated experiences. Designed and built LLM-based RAG quality evaluation and monitoring.• Salesforce Ecosystem Integration: Built deep integrations across Salesforce Data Cloud, MuleSoft, Slack, and AgentForce. Developed ingestion monitoring, retrieval quality tracking, and APIs used by Einstein to serve Salesforce Knowledge traffic.• Architecting the Product Suite: Designing scalable systems for an internal Slack application that delivers knowledge chat and automation utilities. Leading the shift to a microservice architecture to improve modularity, deployment agility, and long-term maintainability.• Cross-Functional Collaboration: Working closely with data scientists and ML engineers to improve agent accuracy, optimize evaluation metrics, and guide product evolution.• Full-Stack & Infrastructure Development: Delivering robust backend services and Slack interfaces, deployed via Heroku and designed to support internal support automation at scale.

Education

• University of Southern California

  Master of Science - MS

  2014 — 2016

• California State University, Fullerton

  Electrical and Electronics Engineering

• Nanjing University of Posts and Telecommunications

  Bachelor of Science - BS

Skills

• Php
• Cascading Style Sheets (Css)
• Node.js
• Mysql
• Javascript
• Html
• Angularjs
• Css
• C++
• Java
• React.js
• Html5
• Machine Learning
• Webpack
• Software Engineering
• Mern Stack
• Signal Processing
• Opengl
• Git
• Magento
• Opencv
• C
• Programming
• Algorithms
• Python
• Mongodb
• Sass
• Matlab
• Sql
• Linux
• Public Speaking