Yasmin Freeman
Senior Product Owner | Operations Leadership | Incident Management | AI & Automation Enablement
- Role
- Senior Product Owner Operational Support Lead, Incident Management & Ai Enablement at Halliburton
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Yasmin Freeman
Analytical, highly skilled information systems Professional with 10+ years developing, implementing, and evaluating systems that improve quality and efficiency. Proficient in supporting end-user requirements with long-term solutions to complex and time-sensitive tasks. Consistent record of success implementing projects. Accomplished troubleshooter persistently focused on pinpointing and resolving technical issues with speed and accuracy.
Experience
Senior Product Owner Operational Support Lead, Incident Management & Ai Enablement
Sep 2023 — Present · Houston, TX, US
Started as a Product Owner and expanded into broader operational leadership supporting incident management, stakeholder communication, governance, transition planning, and technology-driven process improvement.Highlights:Improved stakeholder trust and reporting discipline across the incident management process, reducing recurring meetings.Pitched idea to develop internal ticketing system to improve intake, tracking, visibility, and future AI/automation enablement.Partner with AI/automation engineering teams to reduce manual operational tasks and improve support team efficiency.Participated in 5 governance reviews for compliant product launches aligned with IT standards.Contributed to a technology portfolio review.Product owner of Data Marketplace - initiatives involving access workflows, governance, and sensitive data handling.Led or supported RCA publication, triage coordination, KB development, ADO updates, and cross-functional operational improvements.
Education
Lamar University
Master of Science - MS, Management Information Systems and Services
2019 — 2020
University of Houston-Downtown
Bachelor's Degree
2010 — 2016
Lamar University
Master of Business Administration - MBA
2020 — 2021
Skills
- Public Speaking
- Supervisory Skills
- Oil & Gas
- Itil V3 Foundations Certified
- Geophysics
- Powerpoint
- Microsoft Excel
- Research
- Customer Service
- Energy
- Lwd Data
- Negotiation
- Restaurant Management
- Training
- Witsml
- Troubleshooting
- Upstream
- Offshore Drilling
- Mwd Data
- Matlab
- Apis
- Sitecom
- Engineering
- Microsoft Office
- Sales
- Petroleum
- Oracle Sql Developer
- Geology
- Leadership
- Drilling
- Cpr Certified
- Teamwork
- Management
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