Yetty Zollner

Servicenow Developer @Vox Technologies

Richardson, TX, US

ServiceNow Solution Leadership: Guided and contributed to the conceptualization, creation, and deployment of ServiceNow solutions.•Module Customization: Adapted and fine-tuned ServiceNow modules to align with specific business needs.•Mentorship and Technical Direction: Provided leadership and guidance to the development team, ensuring knowledge of the latest ServiceNow updates and industry standards.•System Integration and Process Automation: Engineered integrations with other enterprise systems and developed automation scripts to enhance operational efficiency.•Customization and Advanced Scripting: Innovated and revised business rules, UI policies, and client scripts, utilizing JavaScript and Glide to boost platform performance.•Business Collaboration: Worked closely with stakeholders to analyze business processes and identify improvement opportunities.•Comprehensive Documentation: Created and maintained detailed technical documentation, including system blueprints, configurations, and operational guidelines.•Security and Regulatory Adherence: Ensured strict security protocols in ServiceNow development and compliance with relevant regulations and internal policies.•End-User Training and Support: Provided training and support to end-users, explaining ServiceNow functionalities and best practices.•ServiceNow Issue Resolution: Acted as the primary expert for diagnosing and resolving ServiceNow-related issues.