Yeswanth Durga Kumar

About Yeswanth Durga Kumar

IT professional with 4+ years of experience in L2 Remote Desktop Support, currently working as a Senior Analyst at HCLTech. Skilled in troubleshooting, system administration, and delivering efficient end-user support. Alongside my professional role, I am pursuing a B.Sc. in Design and Computing from BITS Pilani, where I am gaining expertise in UI/UX design, human-computer interaction, programming fundamentals, and creative problem-solving. Actively learning and passionate about cloud technologies and modern IT infrastructure, aiming to transition into cloud-based roles to drive innovation and scalability. This unique blend of technical support experience, design thinking, and cloud enthusiasm positions me to create impactful solutions that enhance user experience and business outcomes.

Experience

1. Remote Desktop Support Engineer L2

   HCLTech

   Apr 2023 — Present · Hyderabad, IN

   Currently working as L2 Remote desktop support Engineer at HCL tech with client Ascension -providing remote support to user desktops/ laptops /Mvd’s / virtual machines / printers / scanners along with supporting of other health care equipment-Resolving priority 1-4 incidents / requests within their respective SLA deadline -Software installations and deployment on windows machines -Configuration of applications on user machines-software and application troubleshooting -Adding / troubleshooting Network printers and drivers and network drives-Setting up remote access to users working remotely for smooth operations of clinical applications and business -Collaboration with various teams I.E End user engineering, network, telecom, server, Security, Encryption, On-site field services, collaboration, Access management in order obtain closure of Resolution Barriers-Pro actively identifying the root cause of the errors / issues and troubleshooting them efficiently-Experienced in Auditing the SLA elapsed / Breached tickets along with the Audit team and finding out the Root causes for breaches, working on the process to minimise them.**Currently having experience with softwares / issues regarding -O365, G suite, Adobe suite, Cisco VPN, Pulse secure, Forticlient, Cerner, Citrix, Zoom, tableau, Printer logic, Bomgar, Symantec, bitlocker, VDI, virtual machines, Printers and drivers, Avaya, CIPC etc

Education

• BITS Pilani Work Integrated Learning Programmes

  B.sc, Design and computing

• HCLTSS

  HCLTECH Early career programme training, Computer Systems Networking and Telecommunications