Nidhi Singh Kushwaha
Chatbot Developer| Google Dialogflow CX| Conversational AI | Amazon Lex| Amazon Connect
- Role
- Software Developer at Wipro
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Nidhi Singh Kushwaha
Highly motivated and experienced Chatbot Developer with 2+ years of expertise in…
Experience
Software Developer
Apr 2022 — Present · Bengaluru, IN
Design and develop conversational interfaces using Google Dialogflow CX and Amazon Lex- Integrate chatbots with external APIs and services- Implement intent identification, entity recognition, and dialogue management- Optimize chatbot performance using analytics and user feedback- Collaborate with cross-functional teams to design and develop conversational interfaces- Develop and maintain chatbot documentation and knowledge base- Troubleshoot and resolve chatbot-related issues- Stay up-to-date with industry trends and emerging technologies in conversational AIProjects-Developed a chatbot for a leading e-commerce client, resulting in 30% increase in customer engagement- Built a conversational interface for a healthcare client, reducing patient support queries by 25%- Integrated chatbots with CRM systems for seamless customer support
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