Ayesha Schofield

Private Shopping Assistant @Harrods

London, GB

Supporting the Private Client Manager in delivering a seamless, highly personalised luxury shopping experience for our UHNW and VIP clients, during appointments and through detailed pre- and post-appointment planning alike.Managing all logistical aspects of private appointments, including room bookings, coordinating product selections, facilitating size swaps and alternatives, and anticipating additional client needs in real time.Arranging complementary services across the store such as alterations, dining reservations, beauty treatments, and parking, ensuring a fully integrated and elevated client journey.Building and nurturing authentic client relationships through meaningful, engaging conversations, enabling a deep understanding of preferences and allowing for proactive planning in the absence of the Private Client Manager.Handling complex transactions on behalf of Private Client Managers with accuracy and discretion, ensuring a smooth and efficient purchasing process.Coordinating domestic and international delivery and dispatch solutions by liaising with specialist in-store teams, sourcing tailored logistics options to meet individual client requirements.Maintaining exceptional organisational standards, a proactive mindset, and a strong awareness of luxury products and global trends, while collaborating closely with internal teams to consistently deliver world-class service.

Birmingham City University

Bachelor of Arts - BA