Yesha Bhansali
International Risk Operations Investigator @Affirm
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WORK HISTORY
International Risk Operations Investigator @Affirm
ON, CA
Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraudattacks.Worked collaboratively with the Customer Service and Merchant Operations teams to resolve incomingcustomer complaints and customer contacts.Partnered with Merchants on fraud identification and prevention.Created new improved procedures, processes, and tools to help in training other teams.Developed risk models and risk review procedures.
EDUCATION
Lambton College
Business Management, Business Administration and Management, General
ABOUT YESHA BHANSALI
As an International Risk Operations Investigator at Affirm, I review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks. I work collaboratively with the Customer Service and Merchant Operations teams to resolve incoming customer complaints and contacts, and partner with Merchants on fraud identification and prevention. I have also created new improved procedures, processes, and tools to help in training other teams, and developed risk models and risk review procedures.I have a degree in Business Management from Lambton College, where I studied Business Administration and Management, and acquired skills in teamwork, management, and strategic planning. I have over three years of experience in sales and customer service, having worked as a Client Solutions Specialist and a Universal Banker at CIBC before joining Affirm. I am motivated by the opportunity to apply my skills and knowledge to protect customers and merchants from fraud and enhance their trust and satisfaction.
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