Yesenia Gonzales

WORK HISTORY

EDUCATION

SKILLS

ABOUT YESENIA GONZALES

Experienced Project Manager seeking new project opportunities where I can deliver client-focused solutions, foster strong work communities, and drive business health through innovation and leadership.About MeProject Management is my passion. I thrive on streamlining workflows, and achieving products and services that simplify lives. I collaborate with cross-functional teams—developers, IT, subject matter experts, HR, legal counsel, and executive sponsors—to deliver high-impact products, services, and customer experiences.With over 10 plus years of experience in technical project management delivery and PMO support, I consistently uphold high-quality standards. Outside of work, I enjoy volunteering and cultivating meaningful community connections.Career Highlights•Delivered $2M in net-new revenue and reduced client order intake time by 240 hours annually through OSS/BSS process optimization•Improved client support efficiency by 30% post-go-live through streamlined incident throughput and metadata training•Implemented CHR Solutions’ first AI PM platform, cutting project intake and development time by 80 hours and enhancing client reportingEXPERTISE•Coaching and Leading Teams•Project/Program Management (Waterfall & Agile)•Client-Facing Communication & Stakeholder Engagement•Quality Assurance & Risk Management•AI-Driven Project Strategies•Scrum, Lean, DecvSecOps, Kanban•Cross-Functional Team LeadershipTOOLS•AI-Tools: Co-Pilot, KNIME, ChatGPT,AWS Comprehend, WRIKE, ServiceNow Agile Module, Tactiq