Yerika Reyes
Customer Success Manager | Enterprise SaaS | Bilingual English/Spanish
- Role
- Substitute Teacher at Chicago Public Schools
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Yerika Reyes
Account Manager | Enterprise Program Management | Customer Success With experience managing $15M+ enterprise portfolios and over a decade building relationships across Chicago\'s nonprofit, arts, and tech communities, I know that lasting results come from understanding the human side of any challenge. Whether I\'m supporting Fortune 500 clients or showing up for my neighbors, I bring the same energy: curiosity, creativity, and a bias toward action. I specialize in: → Owning the full client relationship: from onboarding to expansion and renewal → Translating complex solutions into clear, measurable business value → Building trust that turns clients into long-term partners and advocates Most recently, I\'ve been substitute teaching across Chicago Public Schools, a role that sharpened my ability to read a room fast, communicate across differences, and build rapport in minutes. Skills that show up every day in account management. When I\'m not driving client success, you\'ll find me exploring global cuisines in my kitchen, hosting community gatherings, or deepening my studio art practice in ceramics and printmaking. Previous adventures:@Upwork @WordPress VIP @SpotHero
Experience
Substitute Teacher
Aug 2025 — Present · Chicago, IL, US
Contracted across several Chicago Public Schools covering a full K-12 range in English, Language Arts, Social Studies, Art, and Music. Step into new classrooms daily with minimal lead time, managing 20-35 students across diverse school communities and grade levels. Strong track record of building trust and rapport quickly, navigating high-need environments with composure, and communicating effectively across differences. The same skills I bring to managing client relationships, driving retention, and delivering results in enterprise SaaS environments. While continuing to pursue opportunities in enterprise account management and customer success.
Education
Pomona College
Bachelor of Arts (B.A.), Sociology
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