Tiffany Yep
Strategic Leader | Creator and Globalizer of Teams | Process Improvement | Change Management
- Role
- Senior Manager, Operations Excellence at Furnished Finder
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Tiffany Yep
I’m a results-oriented individual with proven track record of successfully creating, leading, and globalizing operation processes and teams, enhancing service levels, and delivering exceptional customer experiences. My motivation to drive results grew from my Disney background in customer-centricity paired with working with the team to achieve and exceed organizational goals. As a strategic leader, I thrive in proactively identifying and optimizing opportunities while collaborating with cross-functional teams, which extends to my personal life for Taylor Swift concert logistics and puppy play dates.
Experience
Senior Manager, Operations Excellence
May 2024 — Present · Austin, TX, US
Designed and manage the company\'s Help Center, driving self-service adoption and reducing support dependency.Led the Help Center implementation, reducing contact volume by 60%.Deployed an AI-driven chat assistant across multiple teams, reducing Landlord Tool volume by 70%.Configured the omni-channel customer experience platform.Optimized the Listing Setup process, leading to an 88% decrease of onboarding time.
Education
The University of Texas at Austin
Bachelor of Science (B.S.)
Skills
- Business Communications
- Manage Client Relationships
- Newsletters
- Microsoft Office
- Public Speaking
- Team Management
- Client Relations Skills
- Social Media
- Customer Service
- Marketing
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