Yeonkab Jeong
Front Desk Supervisor @Civic Hotel, Autograph Collection
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WORK HISTORY
Front Desk Supervisor @Civic Hotel, Autograph Collection
Surrey, BC, CA
Supervised front desk staff and ensure that they provide excellent customer service• Responded to guests\' inquiries and requests in a timely and professional manner• Monitored daily operations of the front desk, including check-ins, check-outs, and guest requests• Managed reservations and room availability• Ensured the accuracy of billing and payment processes• Monitored and review guest feedback• Resolved customer complaints• Trained and coached front desk staff• Monitored staff performance and provided feedback• Maintained a clean and organized front desk area
EDUCATION
Douglas College
Diploma of Education
Kyungwoon University
2years Education
UCR Extension
Certificated
ABOUT YEONKAB JEONG
During my job experiences in retail, guest services desk, food/beverages industries and Disney World, I have been learning how to work as part of a team as well as maintaining a positive attitude under any circumstances, particularly in fast-paced work environments. I have been developing an understanding and empathy for guests. These experiences have helped me a lot in adapting to unfamiliar situations. I can also easily get along with people from all around the world since I have been living and working in multicultural countries. I am eager to learn about new cultures and people who have different backgrounds compared with mine.
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