Yen Duong
Quality Assurance & Finance Professional | Supply Chain & Shipping Operations | Policy Interpretation | QA | Continuous Improvement | Regulatory Compliance | Change Management | Team Development
- Role
- Director, Payment Data Strategy Corporate Treasury at UPS
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Yen Duong
I am a highly accomplished Senior Manager with 10+ year track of operational improvements within highly regulated healthcare shipping/supply chain environments. I excel at driving process improvements, ensuring regulatory compliance, and mitigating risk. As a motivated project leader, my greatest strength lies in empowering teams, gaining senior leadership buy-in, and executing creative solutions to complex problems with multiple moving parts. STREAMLINING COMPLEX DISTRIBUTION SYSTEMS — Led multiple teams to streamline the heavily regulated quality systems in support of UPS Healthcare’s global network of GDP/cGMP compliance space, contributing directly to the unprecedented rapid shipping and distribution of COVID-19 vaccines and test kits in 2021.INSPIRING PEOPLE LEADERSHIP – Built up UPS Healthcare capacity by training and coaching direct reports in leadership, process improvement, agility, flexibility, and high-level problem solving, leading to numerous promotions within company or industry.PROCESS IMPROVEMENT & STRATEGIC AUTOMATION — Led a Quality Data Analytics Team to create and deploy a new Global Healthcare Compliance Dashboard, saving substantial time on previously manual tasks for QA and Operations staff.COMPLIANCE & RISK MANAGEMENT — Identified and resolved electronic Quality Management (eQMS) validation risk for the entire UPS healthcare network by leading a major initiative for the company\'s eQMS, resulting in swifter and more accurate processing of quality records. PROJECT MANAGEMENT & NEW IMPLEMENTATIONS — Stood up all QA processes across multiple UPS Healthcare facilities and standardized future implementations by creating a comprehensive checklist and tools.
Experience
Director, Payment Data Strategy Corporate Treasury
Jun 2025 — Present · Mira Loma, CA, US
Education
California State Polytechnic University-Pomona
BS - Business, Finance, Real Estate & Law (FRL)
2001 — 2006
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