Yenny Joseph
Information Technology Program Manager @Internal Revenue Service
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WORK HISTORY
Information Technology Program Manager @Internal Revenue Service
West Palm Beach, FL, US
At the IRS—a U.S. federal agency committed to taxpayer service and effective tax administration—I lead high-impact digital modernization and security initiatives supporting enterprise-scale transformation. Led planning for a unified case management interface integrating 14+ data sources—boosted resolution efficiency by 10% and cut average call time from 15 to 5 minutes. Rolled out Microsoft Purview PME adoption and enforced DLP policies across 100K+ users, strengthening compliance and reducing data exposure risk. Evaluated Microsoft 365 Sensitivity Labeling for legacy system integration to support scalable data classification and audit readiness. Directed Teams Chat Federation deployment across two major federal agencies, enabling real-time collaboration for 200K+ users.Drove cross-functional policy implementation aligned with the IRS’s digital transformation strategy. Selected for the IRS IT Champion Board and nominated for a step increase within one year, recognizing innovation, leadership, and delivery excellence.
EDUCATION
Palm Beach State College
Associate of Arts - AA
ABOUT YENNY JOSEPH
Technology initiatives succeed when people, strategy, and execution are aligned. …
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