Nhi Ngo
User Research & Data Analytics Leader | ex-Spotify, Netflix, Google
- Role
- Researcher at Figma
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Nhi Ngo
I am a multilingual mixed-method research leader with 13 years of experience. I have doctorate training in psychological research, and practical experiences leading research at leading tech companies like Spotify, Netflix and Google. I have led mixed-method teams of user researchers and data scientists to drive substantial increases in key performance indicators, such as Spotify consumption, through comprehensive user research, data analysis, and strategic product guidance. I am motivated by discovering the impactful overlap between user needs and business needs, and have leveraged insights to inform company-wide level decision making at the highest organizational levels.
Experience
Researcher
Aug 2025 — Present · New York, NY, US
Education
Oberlin College
Bachelor of Arts (B.A.), Psychology
2006 — 2010
Northeastern University
Doctor of Philosophy (PhD), Social Psychology
2011 — 2016
Skills
- Research Design
- English to Japanese
- Sql
- Research
- Editing
- Python
- R
- Psychology
- Public Speaking
- Qualitative Research
- Japanese to English
- Academic Writing
- Adobe Photoshop
- Teaching
- Eye Tracking
- Statistics
- Project Management
- Spss
- Human Computer Interaction
- Matlab
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Survey Design
- Experimental Design
- Programming
- Quantitative Research
- Data Analysis
- Data Collection
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