Yen-Lun S.
Expert Onboard Product & Service @Condor Airlines
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WORK HISTORY
Expert Onboard Product & Service @Condor Airlines
Frankfurt, DE
Cabin Crew & Customer Experience Team- Developed and optimized in-flight service concepts - Designed crew manuals to support consistent delivery standards- Coordinated cross-functional teams - Analyzed customer and crew feedback to implement service improvements
EDUCATION
Asia University (TW)
Bachelor's degree, Social Work
OTH Regensburg
Erasmus Programme, Social Work
The Martin Luther University of Halle-Wittenberg
Bachelor's degree, Business Studies
ABOUT YEN-LUN S.
I work where real operations meet real people. With a background in aviation, service processes, and sales, I’ve learned that the gap between manuals and reality is where the most interesting problems live. I enjoy observing how people actually behave, listening carefully, and turning messy situations into clearer, workable solutions.Curious by nature. I learn a lot from conversations sometimes even from strangers on a train.
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