Yen

About Yen

I’m a Business Intelligence Engineer at Amazon working at the intersection of data analytics, data platforms, and AI-driven insights.My work focuses on building scalable analytics systems that help teams understand operational performance and make data-driven decisions. I design data pipelines, analytics platforms, and AI-powered tools that make data more accessible and actionable for stakeholders.At Amazon, I led the development of ATS AI Genie, a conversational AI chat agent that enables teams to query operational datasets using natural language and automatically generate visualizations and insights. The system integrates multiple operational data domains and allows users to access analytics through QuickSuite and Slack.I also serve as an instructor for Amazon’s AI App Academy, where I train analysts, program managers, and product teams to build generative AI agents and automated analytics workflows using AWS tools.My technical focus includes:• Data analytics and business intelligence• Data engineering and analytics platforms• Conversational AI and generative AI applications• SQL, Python, and the AWS analytics ecosystemI enjoy solving complex data problems and building systems that make analytics scalable, intuitive, and impactful for organizations.

Experience

1. Business Intelligence Engineer Ii

   Amazon

   Oct 2023 — Present · Bellevue, WA, US

   Led development and launch of ATS AI Genie, a conversational AI chat agent enabling stakeholders to query operational datasets using natural language and automatically generate visualizations and insights.• Integrated multiple operational data domains into a unified conversational analytics interface accessible via QuickSuite and Slack for real-time operational insights.• Enabled automated analytics workflows and recurring reporting using QuickSuite Flows, transforming ad-hoc analysis into scalable operational monitoring.• Developed BI datasets, dashboards, and reporting frameworks supporting operational performance tracking, forecasting analysis, and network capacity planning.• Built scalable data models and reporting pipelines to support leadership dashboards and weekly business reviews across multiple operational teams.• AI App Academy Instructor: trained cross-functional stakeholders (BA, BIE, PM, Product) to build GenAI chat agents and automated analytics workflows using AWS analytics tools.• Partnered with L6–L8 leaders across operations, product, and finance to design analytics platforms and reporting systems supporting operational decision-making.

Education

• Penn State University

  Bachelor's degree, Hospitality Administration/Management

  2014 — 2017

• University of Utah - David Eccles School of Business

  Master's Degree, Finance

• University of Utah - David Eccles School of Business

  Master's Degree, Management Information Systems

Skills

• English
• Event Planning
• Customer Service
• Microsoft Office
• Hospitality
• Time Management
• Hospitality Management
• Social Media
• Microsoft Word
• Research
• Hotels
• Management
• Critical Thinking
• Hospitality Industry
• Teamwork
• Leadership
• Facebook
• Microsoft Excel
• Powerpoint
• Public Speaking