Yenifer Guie
HPE North America Storage Support Engineer
- Role
- Level 2 Support Tl Storage Engineer at Hewlett Packard Enterprise
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Yenifer Guie
Team Lead/ Senior Level 2 Engineer for HPE Storage - NAS/Storage Servers, SAN…
Experience
Level 2 Support Tl Storage Engineer
Jul 2013 — Present · Alpharetta, GA, US
Deliver L2 and outage support for MSA, StoreEasy- Deliver support for: 3PAR, EVA, StoreOnce and FC Switches - Brocade, Cisco and Mellanox- FC, iSCSI and SAS technology knowledge- Microsoft Server, HPUX and Linux knowledge- Based on system logs/config provide recommendations for customer’s environments to match Best Practices- Leads SME Team projects to improve metrics- Hands on configurations and implementation in Lab Environments- Provide Training, feedback and coaching to L1 agents on technical, process and business tools issues- Contribute with Global MSA/NAS L1/L2 Team by creating a SharePoint with easy access to all technical documents, links and other information- Assisted weekly L3, Product Engineering, NPI meetings, as well as others to stay on top of new technology and known issues for work around- Able to set priorities, delegate, motivate and develop Team mates, coach them to become top performers by ensuring that any new training for process and hardware is taken- Build rapport, form alliances and negotiate effectively. Enjoy to develop a collaborative style to enhance team/cross-team communication- Approach problem solving logically, research options, avoid biases and focus on meaningful data to draw the right conclusions—even under pressure- Recognize the roles and responsibilities of others to stay on track and become an effective member of a cross-functional team.
Skills
- Disaster Recovery
- Servers
- Hp
- San
- Troubleshooting
- Windows Server
- Storage Area Networks
- Technical Support
- Operating Systems
- Storage
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