Yen B.
Operations Manager | Strategic Planning, Continuous Improvement, Cross-Functional Collaboration | Orchestrating Success through Operational Excellence
- Role
- Frontline Tooling Senior Manager at Zillow
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Yen B.
I’m a tech enthusiast and operations leader that strives to bring the human element to the world of tech. As an empathetic leader, I’m passionate about elevating my team’s work, helping them navigate through their career journey, and finding passion and purpose in what they do. I’ve been recognized for creating opportunities for team members to excel, encouraging personal development, creating a safe environment to challenge the status quo all while achieving the team’s Key Results. Additionally, I care deeply about my individual team member\'s success and continuously challenge them to be a better version of themselves. I have experience in leading operational teams with an advanced understanding of business development, strategic planning, problem-solving, and process improvements. During my career, I have a track record of delivering high-quality projects under pressure while spearheading operational improvements to drive productivity and reduce costs. I’m a communicator and this trait has helped me generate great relationships with various stakeholders and strategic partners. In the past few years, I have worked with various teams to deliver internal and external product developments to deliver a better customer experience.
Experience
Frontline Tooling Senior Manager
Feb 2025 — Present
I lead the long-term systems strategy for Zillow’s frontline technology stack, bridging the gap between business needs and engineering execution. I focus on reducing operational friction for agents and customers through scalable Salesforce architecture and automated workflows.• Manage the end-to-end tooling roadmap, partnering with Salesforce Admins and Engineering to design and deploy high-impact GTM initiatives.• Reclaimed 240+ annual hours of team capacity through the automation of complex account maintenance and pricing workflows.• Architected infrastructure supporting $2M+ in annual incremental revenue and a 36% increase in pipeline engagement.
Education
UC Irvine
Bachelor's degree, Social Ecology and Urban Studies
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