Yen Nguyen

Manager, Enterprise Applications & Pos @Diamonds International

New York, NY, US

Reported directly to the CIO, oversee global Oracle ERP and Xstore POS applications spanning Point-of-Sale, financial management, inventory, supply chain, customer experience, and reporting/analytics, ensuring alignment with strategic growth goals.Leading end-to-end implementation of Xstore POS across 120+ retail locations, developing deployment playbooks, cutover plans, and store SOPs to drive operational excellence.Spearhead payments integration directly with POS, ensuring secure, compliant, and seamless transactions that enhance customer experience and support multi-country operations.Manage program scope, budgets, and timelines, fostering transparent reporting to leadership while proactively resolving risks and critical issues.Collaborate across IT, store operations, finance, and vendor teams to optimize processes and accelerate time-to-value on new capabilities.